In the ever-evolving world of coworking spaces, efficiency and integration are key to maintaining growth and providing exceptional service.
Recently, Hector Kolonas, co-founder of Syncaroo, sat down with Ben Northrop, Director of IT Operations at Workbox to discuss how they transformed and automated otherwise-manual processes across their community and IT network management systems.
This post highlights Workbox’s experience working with Syncaroo from request, through discovery, implementation, pilot, right through to the rollout of a managed integration across all 12 of their locations.
Prefer to watch or listen to the 10-min conversation? Here’s the full recording:
The Request: A Scalable OfficeRnD + essensys Integration
Workbox, facing the growing pains of scaling, recognized the need to streamline their tech and related processes.
According to Ben, as their operations expanded, “we needed some help on our network management side.”
To address these challenges, Workbox sought Syncaroo’s expertise to integrate their existing system, OfficeRnD, and their new one essensys Platform.
The Provider: Why Syncaroo for coworking integrations?
Ben emphasized one of the unique benefits of partnering with Syncaroo, highlighting our deep familiarity with the coworking industry.
“Syncaroo’s familiarity with coworking… made it an easy decision,” he noted.
The ability to seamlessly blend processes and systems significantly reduced the need for lengthy explanations and time-consuming adjustments.
The Result: A Simple & Time-saving Onboarding Process
The onboarding process saw a dramatic transformation.
Previously, a member’s onboarding into essensys could add anywhere from 10 to 20 minutes on top of the core onboarding process, due to manual entry requirements.
With Syncaroo’s integration in place, this process was drastically simplified.
As Ben described it, “For the community managers, it’s very simple for them to do. They don’t have to change anything that they were already doing.”
Additional Benefit: Effective Communication Throughout
One standout aspect of working with Syncaroo was their consistent communication. Ben appreciated “the amount of communication” throughout the entire process.
This clarity allowed for seamless transitions and adjustments, especially during the pilot phase where potential issues were identified and swiftly addressed before they affected real operations.
Additional Benefit: A Reliable Managed Integration
Beyond resolving initial issues, Syncaroo’s managed integrations continue to serve as an ongoing support system.
Ben praised this aspect, noting that any potential problems are often resolved with solutions in place before anyone at Workbox even becomes aware of them.
“By the time I do, it’s already fixed,” Ben shared, underscoring the reliability and proactive nature of Syncaroo’s service.
Looking Ahead: Building on a positive experience.
The successful implementation of this integration has not only eased operational burdens but has opened up new possibilities for Workbox. Ben is enthusiastic about future collaborations, citing Syncaroo’s coworking industry knowledge as “invaluable.”
In a hypothetical gathering with other IT professionals, Ben confidently recommended Syncaroo for their integration needs, based on his own company’s positive experience.
In Summary: 100% recommendation to others seeking to enhance their operational tech.
Workbox’s partnership with Syncaroo exemplifies the power of effective integration to simplify operations and protect valuable time. With a seamless onboarding process, assured reliability, and responsive communication, Syncaroo has proven to be an asset to Workbox.
The success of this collaboration serves as a valuable case study for any coworking space seeking to enhance their operational tech stack. As Ben aptly summarized, “Oh 100% I recommend you guys,” affirming his confidence in—and satisfaction with—Syncaroo’s solutions.
