Terms of Service

Last Updated: April 16, 2026

1. Overview

These Terms of Service (“Terms”) govern access to and use of Syncaroo’s website, platform, and related services (collectively, the “Services”) provided by Syncaroo, Inc. (“Syncaroo,” “we,” “us,” or “our”).

These Terms apply to organizations (“Customers”) and their authorized employees, contractors, or agents (“Authorized Users”) who use Syncaroo to connect, map, and synchronize data between third-party systems.

By accessing or using the Services, you agree to be bound by these Terms.

2. Relationship to Other Agreements

If you have entered into a separate written agreement with Syncaroo (such as a Master Services Agreement, Statement of Work, or other commercial agreement), that agreement will govern your use of the Services.

In the event of a conflict between these Terms and such agreement, the separate agreement will control to the extent of the conflict, and these Terms will apply to any areas not addressed in that agreement.

3. The Services

Syncaroo provides a platform that enables Customers to integrate, map, and synchronize data between third-party systems.

The Services may include:

Integration tooling and middleware
Data mapping and transformation tools
Monitoring and alerting capabilities
Access to certain premium features (e.g., advanced automation or AI functionality)

Managed integration services, implementation services, or dedicated support services are not governed by these Terms and require a separate written agreement.

4. Customer Responsibilities

4.1 Account Control and Access

Customers are responsible for:

Managing access to their accounts and systems
Ensuring Authorized Users are properly authorized
Maintaining the confidentiality and security of credentials used in connection with the Services

Any activity performed under your account is your responsibility.

4.2 Data and Permissions

Customers represent and warrant that they:

Own or have the necessary rights to use and transfer all data processed through the Services
Have obtained all necessary consents and permissions required to synchronize such data
Are responsible for the accuracy, quality, and legality of their data

4.3 Configuration and Usage

Customers are responsible for:

Defining and maintaining integration logic, mappings, and workflows
Verifying outputs and downstream effects of synchronized data
Ensuring configurations meet their operational and business requirements

5. Third-Party Systems

The Services depend on third-party platforms, systems, and APIs (“Third-Party Systems”) that are not controlled by Syncaroo.

Syncaroo:

Does not guarantee the availability, performance, or reliability of Third-Party Systems
Is not responsible for failures, interruptions, errors, or changes in Third-Party Systems (including API changes)

However, Syncaroo:

Actively monitors integrations where applicable
Works to triage and resolve issues as quickly as reasonably possible

Resolution timelines and outcomes may be limited by factors outside of Syncaroo’s control.

6. Free and Paid Services

6.1 Free Services

Certain integrations or features may be made available at no cost (e.g., sponsored integrations).

These may:

Be modified, limited, or discontinued at any time
Have reduced functionality or support

6.2 Paid Services

Access to certain features, including premium platform capabilities (e.g., advanced automation or AI tools), may require a paid subscription.

Additional terms, pricing, and billing conditions will be presented at the time of purchase.

7. Acceptable Use

Customers and Authorized Users agree not to:

Reverse engineer, copy, or attempt to extract underlying source code or logic of the Services
Use the Services to build or replicate a competing product or service
Use the Services in a manner that violates applicable laws or regulations
Transmit or synchronize data without proper authorization or legal basis
Interfere with or disrupt the integrity or performance of the Services
Exceed reasonable usage limits or attempt to overload the platform

8. Suspension and Termination

Syncaroo may suspend or terminate access to the Services if:

These Terms are violated
Use of the Services poses a security, legal, or operational risk
Required payments for paid Services are not made
Continued use is deemed harmful to Syncaroo or other users

We will use reasonable efforts to provide notice where appropriate.

9. Intellectual Property

Syncaroo retains all rights, title, and interest in and to the Services, including all software, technology, and underlying integration infrastructure.

Customers retain all rights to their data.

No rights are granted to Customers except as expressly set forth in these Terms.

10. Data Processing and Security

Syncaroo processes data on behalf of Customers as a service provider.

Customers remain the owners and controllers of their data
Syncaroo acts as a processor
Data is processed and stored only as necessary to provide the Services
Sensitive data is encrypted in transit and at rest where applicable
Logs primarily capture system-level and metadata activity

For more details, please refer to our Privacy Policy.

11. Connectivity and Third-Party Dependency

The functionality of the Services depends on the continued availability and compatibility of Third-Party Systems.

Customers acknowledge that:

Integrations may be disrupted due to API changes, outages, or limitations imposed by Third-Party Systems
Certain integrations may become temporarily or permanently unavailable
Performance may vary depending on third-party constraints

While Syncaroo monitors and actively works to maintain integrations, we do not guarantee uninterrupted connectivity or compatibility with any Third-Party System.

12. No Guarantee of Outcomes

Syncaroo provides tools and infrastructure to enable data synchronization and automation.

However:

Syncaroo does not guarantee specific business outcomes, including revenue increases, operational efficiencies, or error reduction
Syncaroo does not guarantee that integrations will meet all Customer requirements or use cases
Results depend on Customer configuration, data quality, and third-party system behavior

Customers are responsible for validating that the Services meet their operational needs.

13. Usage Monitoring and Platform Integrity

Syncaroo may monitor usage of the Services to:

Ensure compliance with these Terms
Maintain platform performance and security
Detect misuse, abuse, or excessive system load

Syncaroo reserves the right to impose reasonable usage limits, rate limits, or technical restrictions to protect the integrity and reliability of the Services.

14. Disclaimers

The Services are provided on an “as is” and “as available” basis.

Syncaroo does not guarantee that:

Integrations will operate without interruption or error
Data synchronization will be complete, accurate, or real-time at all times
All Third-Party Systems will remain compatible

Customers are responsible for validating outputs and ensuring the Services meet their needs.

15. Limitation of Liability

To the maximum extent permitted by law:

Syncaroo’s total liability arising out of or related to these Terms will not exceed the amounts paid by the Customer to Syncaroo for the Services in the twelve (12) months preceding the claim.

Syncaroo will not be liable for:

Indirect, incidental, or consequential damages
Loss of data, revenue, or business opportunities
Issues caused by Third-Party Systems

16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

17. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will provide notice (e.g., via the website or email). Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.